As a Supervisor, your role is pivotal in ensuring the smooth functioning of our operations. You will be at the forefront, handling operational issues, and effectively escalating them to the appropriate departments. Your leadership will cultivate a work environment that fosters driver success and satisfaction, ultimately contributing to the overall success of Tower EV.

Your primary responsibilities will include implementing operational protocols, actively monitoring our operations and runners, and providing ongoing coaching to our drivers. Through regular coaching sessions, you will focus on enhancing road safety practices, ensuring proper app usage, promoting professionalism, and addressing any other pertinent concerns that arise.

Your expertise and experience will play a crucial role in maintaining high standards of service delivery and operational efficiency. We are confident that your dedication and leadership skills will greatly contribute to our continued success.

Job Title: Supervisor
Department: EV Operations
Reports to: EV Operations Managers

Key Responsibilities

Supervisors must be able to perform all of the essential functions listed below, with or without a reasonable accommodation.

Vehicles and Driving

• Have an active California driver’s license and be approved on the company’s insurance.
  Be a safe driver and maintain a clean driving record throughout the term of your employment.
• Meet minimum vision standards as required by the Department of Motor Vehicles (DMV) for safe driving.  If your driver’s license denotes that you must wear corrective lenses, you must wear them whenever driving for Tower EV.
• Follow defensive driving techniques and adhere to traffic laws to minimize the risk of incidents.
• Train Runners to ensure the vehicles are clean, replenished with supplies and tools for every shift.
• Ensure that vehicle inspections for cleanliness and damages, both inside and outside are being submitted daily.
• Manage the vehicle keys. 
• Conduct weekly vehicle inspections to ensure there are no unreported damages to the vehicle and all tools/supplies are present in each vehicle.

Communications and Leadership

• Proficiency in English, including reading, writing, speaking, and listening. 
• Ability to read and understand maps, the Uber Dashboard, Tesla interface.
• Ability to learn regularly used softwares such as Samsara, Scalefusion, Fleetio, and ADP Workforce
• Maintain a positive attitude and assist drivers and runners with guidance.
• Demonstrate strong problem-solving abilities to address unexpected challenges or issues that may arise during your shift duties.
• Remain calm and composed under pressure and take proactive measures to resolve issues effectively.
• Escalate issues to the right departments.
• Delegating tasks to subordinates with clear directions.
• Willingness to cover Runner responsibilities when Runners are not available.

Operations

• Ensure the dispatch is conducted efficiently per standards of our operations. 
• Create weekly schedules with Ops Manager and approve timecards on a daily basis.
• Ability to maintain strong communication with Management.
• Ensure Runners are providing the required tools to the Drivers prior to each shift. .
• Monitor zoning for drivers and position them according to zone maps provided by the managers.
• Monitor safety alerts and escalate to the safety department. 
• Monitor performance on Uber dashboard and escalate repetitive low scorers to the ops managers.
• Coach drivers of road safety, break compliance, professionalism, customer service. 
• Answering phones to assist drivers with any road-side assistance. 
• Ability to analyze any road-side situation and take the proper steps to efficiently resolve the issue. 
• Help runners manage parking and traffic in the garage.
• Ensure vehicles are being charged before shifts begin.
• Delegate tasks to runners to minimize downtime.
• Ensure coverage when runners are on breaks.
• Monitor runners on a regular basis to ensure softwares like Samsara and Uber dashboard are being used appropriately.
• Maintain and evaluate attendance points.
• Assist with the setup of the newly arrived vehicles

Compliance 

• Abide by all company policies.
• Exercise caution and vigilance to avoid accidents and damages to company property.
• Reiterate CA break compliancy to drivers and runners.
• Be willing to undergo random drug testing as required by the California Public Utilities Commission (CPUC) regulations.
• Maintain compliance with all drug testing policies and procedures to uphold safety standards.
• Adhere to Company policy prohibiting the use, possession and/or consumption of alcohol and drugs while working.
• Coach and issue warnings to drivers when they are out of line from company policy

General Skills and Qualifications

• Be able to handle the mental stresses involved in interacting with various personalities and attitudes on a daily basis. 
• Be open to feedback and coaching from management to improve performance and service quality. Demonstrate a willingness to learn and adapt to changes in company policies and procedures.
• Maintain a clean workspace.
• Willingness to take suggested company paid courses to improve personal growth.
• Ability to work without supervision.
• Problem solving skills are important to adequately fulfill this role.
• Clear understanding of CA labor laws.
• Be able to frequently move to interact with fellow employees. 
• Deal with stress associated with a fast-paced work environment and multiple priorities/tasks. 
• Make judgment decisions and adapt to changing situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
• Create and maintain a positive work environment and company culture.
• Maintain company phone log up to date.
• Approve inventory and submit purchase orders on a weekly basis.

Technology

• Possess the ability to operate the Uber driver app, Tesla interface, Fleetio, and navigation systems proficiently.
• Possess the ability to use Mac and windows OS, be familiar with google drive, docs and spreadsheets or other equivalent softwares. 
• Stay updated on technological advancements and utilize relevant tools and resources effectively. 
• Be able to quickly learn new apps/softwares/dashboards adopted and used in the company.
• Abide by the company's cyber security policies.

Work Schedule

Supervisors are required to have flexible schedule availability to ensure there are no interruptions in the operations. Schedules may be adjusted anytime to meet the needs of the operations but the management will work with you to find a balanced and predictable schedule when possible. 

Communication Channels

The following are the official communication channels at Tower EV:

• Emails; a towermobility.com email will be assigned to you. 
• Dialpad; for calling
• Whatsapp; for internal text messaging.

Benefits

• Health Insurance Reimbursement 
• Eligible for PTO
• Paid Sick Leave
• Growth Opportunities 
• Selective Educational Reimbursements
• 401k