Job Description: Operations Manager
 

Position Overview

As an Operations Manager, you are responsible for overseeing the day-to-day operations of your designated branch. Your role is critical in ensuring operational excellence, meeting key performance indicators (KPIs), and maintaining a safe, compliant, and efficient workplace. Success in this role requires strong leadership, data-driven decision-making, and the ability to streamline processes while supporting your team.

Salary: $73,000/yearly
 

Key Responsibilities

Operational Leadership

● Make daily decisions that improve branch efficiency, including resource allocation, zoning practices, and workflow improvements.

● Proactively identify and implement process enhancements to maximize productivity.

● Manage branch operations with minimal oversight, demonstrating sound judgement and autonomy.

Workforce & Scheduling

● Approve timesheets and create driver schedules aligned with business and platform needs.

● Oversee dispatching supervisors and drivers, setting clear expectations and accountability.

● Foster a culture of performance and continuous improvement by providing clear targets, coaching, and feedback.

Compliance & Administration

● Ensure completion of all required employee paperwork (e.g., I-9s) and maintain accurate personnel records.

● Enforce compliance with labor laws, including breaks, overtime, and safety standards.

● Oversee petty cash and office organization, ensuring smooth administrative operations.

Driver Support & Safety

● Serve as a primary point of support for drivers, ensuring they have resources and guidance to succeed.

● Promote and enforce safe driving practices to maintain high safety scores.

● Conduct training programs, including wheelchair safety and sensitivity certifications. 

Fleet & Fuel Management

● Oversee fleet maintenance, inspections, and cleaning schedules to ensure safety and operational reliability.

● Coordinate preventative maintenance to reduce downtime and costs. 

● Monitor fuel and gas card usage to prevent misuse and track efficiency. 
 

Performance Monitoring & Reporting

● Track and analyze branch KPIs such as acceptance rate, cancellation rate, fulfillment, and utilization.

● Provide regular reports and insights to upper management, highlight successes and opportunities for improvement.

● Take corrective action when metrics fall below expectations.

Disciplinary Action & Coaching

● Apply disciplinary actions fairly and consistently (warnings, suspensions, terminations) in line with

company policy.

● Provide continuous coaching and support to help team members improve performance.
 

Tools & Technology

● Leverage operational and fleet management software effectively, including:

○ Paylocity (HR & payroll)

○ Google Suite & Microsoft Office (productivity)

○ Samsara (driver tracking & safety)

○ Fleetio (fleet management)

○ Scale Fusion (device management)

○ Uber, Lyft, and Waymo dashboards (performance monitoring)
 

Collaboration & Communication

● Actively engage in meetings (camera on, fully present, and collaborative)

● Share insights and best practices across branches and departments

● Escalate issues promptly to the appropriate teams for resolution

● Represent your branch's needs and achievements to senior leadership

Role Expectations

● Maintain a presence of at least 40 hours per week, with flexibility for additional hours based on operational demands.

● Consistently demonstrate professionalism, adhering to company policies, including drug-free workplace and dress code

● Be proactive in communication and transparent in decision-making

● Balance operational oversight with strategic thinking, ensuring both immediate goals and long-term improvements are met