Welcome to Tower Mobility!

Operations Manager 

Job Description 

The Operations Manager is responsible for overseeing the day-to-day operations of your designated branch. Your role is critical in ensuring operational excellence, meeting key performance indicators (KPIs), and maintaining a safe, compliant, and efficient workplace. Success in this role requires strong leadership, data-driven decision-making, and the ability to streamline processes while supporting your team.  

Key Responsibilities:  

• Understand site’s key performance indicators and safety procedures, ensuring the site consistently meets all target goals and stays compliant with federal, state, and local regulations 

• Complete all administrative work, including approving timesheets, maintain accurate employee personal records, and payroll 

• Oversee all fleet maintenance, inspections, and cleaning schedules to ensure operational reliability 

Additional Duties:  

• Report all data tracked such as driver metrics through engaging in all meetings, and leverage operational and fleet management software effectively 

• Apply disciplinary actions fairly and consistently while providing continuous coaching and support to help team performance 

• Oversee dispatching supervisors and drivers, fostering a culture of continuous learning, providing clear expectations and feedback 

General Skills & Qualifications: 

• Showcasing excellent verbal and written communication skills by continuously keeping drivers, leadership, and partners informed.  

• Excellent problem-solving abilities with a focus on continuous improvement in learning. 

• Ability to work in a fast-paced environment and showcase the ability to take initiative, value collaboration, and become highly adaptable. 

• Must be highly organized. 

• Be able to quickly learn new applications, software, and dashboards as adopted and used within the company.  

• Must have an active driver’s license and be approved on the company’s insurance.  

• Able to lift up to 50 pounds without assistance as needed. 

Benefits: 

• Medical, dental, and vision benefits. 

• Paid time off, Sick Time, and Holiday Pay where eligible. 

• Eligibility for Perkspot program. 

• Access to AD&D Insurance. 

• $40 personal phone reimbursement eligibility depending on position will be issued monthly.  

Additional Information: 

• This outline is not intended to be all-inclusive of employee duties and responsibilities as they may change at the discretion of TowerMobility. 

• The salary range for this position is between $75,000-$85,000, this includes base pay and quarterly performance-based bonuses 

It is the policy of TowerMobility to provide equal employment opportunities to all applications without regard to race, color, creed, religion, sex, gender, pregnancy status, gender identity, gender expression, national origin, citizenship, age ancestry, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, reproductive health care decision make, military or veteran status or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, and compensation. In addition, TowerMobility will provide reasonable accommodations for qualified individuals with disabilities.